User Privacy Policy

This Privacy Policy explains how Hades Bet collects, uses, stores, and protects personal information when you register for an account, use our online casino services, or visit our site from within Canada. We take your privacy seriously and describe below what data we process, why we process it, and how you can manage your information.

Types of data we collect

Personal data

When you register or verify your account we collect personal information such as your full name, date of birth, postal address, email address, phone number, and government-issued ID documents required for identity verification (KYC). We also keep account credentials and communication preferences.

Technical data

We collect technical information needed to operate the site and keep it secure, including IP address, device and browser details, operating system, timestamps of activity, and cookies or similar tracking identifiers. This information helps us deliver the site correctly and detect suspicious activity.

Transactional data

Transactional records include deposits, withdrawals, payment method details, currency choices, bet and game history, bonuses applied, and support interactions. Payment details are processed by our payment providers and we retain records necessary for account management and compliance.

How we use your information

We use personal and technical data to create and manage your account, process transactions, verify identity, prevent fraud, and comply with legal obligations. Transactional and activity data are used to provide the services, handle disputes, and respond to support requests. We may also use aggregated or anonymized data for analytics and to improve site performance.

Data protection practices

We protect information using industry-standard security measures, including encryption in transit, access controls, and secure hosting. Only authorised staff and contracted service providers can access personal data as required to perform their duties. We retain data for as long as necessary to provide services, resolve disputes, and meet legal and regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core site functions, and measure usage. Some cookies are essential for security and functionality, while others are used for analytics and tailored content. You can manage cookie settings through your browser, but disabling certain cookies may affect site features.

Information sharing and third parties

We may share personal information with trusted third parties that provide payment processing, identity verification, game provisioning, hosting, fraud prevention, and analytics. We also disclose information when required by law or to protect our rights. All third parties are chosen to meet security and confidentiality standards.

User rights

If you are a player in Canada you have rights to access, correct, or request deletion of your personal information, subject to applicable legal obligations and our need to retain certain records for compliance. You may also object to or restrict certain processing where permitted.

Access, correction and deletion of data

To request access, correction, or deletion, contact us at [email protected]. We will verify your identity before fulfilling requests and respond in a timely manner. Certain requests may be limited by legal or operational requirements, for example records we must keep for fraud prevention or regulatory compliance.

Policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on the site and, where appropriate, notified to registered users. Continued use of the service after changes indicates acceptance of the updated policy.