Responsible Gambling Policy
At Hades Bet we take responsible gambling seriously. We aim to keep play safe and controlled by offering clear tools, practical limits, and helpful information so players in Canada can enjoy our service with confidence. If you ever feel play is becoming a problem, we encourage you to act early and use the options we provide.
Player protection principles
We design our service around a few simple principles: keep control with the player, prevent underage access, detect risky behaviour early, and respond quickly when support is requested. Our approach balances straightforward controls with a supportive, non-judgmental response when intervention is needed.
Tools to control activity
Deposit limits
Set daily, weekly, or monthly deposit limits from your account settings. Limits can be lowered immediately; increases may include a short cooling-off period. These limits help you stay within a budget you choose.
Loss limits
Loss limits cap net losses over a chosen period. Once the limit is reached further wagering is blocked until the period resets or you adjust the limit with any required delay.
Time limits and session reminders
Enable session reminders and reality checks to receive pop-ups showing time played and recent activity. You can also set automatic session time limits to prompt breaks when needed.
Account breaks and self-exclusion
Temporary account breaks and self-exclusion are available. Self-exclusion closes access for a set period, suspends marketing, and prevents re-registration while active. For long-term recovery, you may choose permanent account closure.
Recognizing signs of problem behaviour
- Spending more than intended or chasing losses
- Hiding gambling activity from family or friends
- Skipping responsibilities to gamble or feeling restless when unable to play
- Frequent requests to increase deposit or withdrawal limits
- Feeling unable to stop despite negative consequences
Tips for maintaining control
- Set realistic deposit and loss limits before you start playing
- Use session reminders and take regular breaks
- Keep gambling funds separate from household budgets
- Decide on time and money limits in advance and stick to them
- Talk to someone you trust if you notice worrying patterns
Professional help and support organisations
If you need additional support, contact local provincial helplines or national organisations such as Gamblers Anonymous. For immediate account changes or advice on controls, reach out to our support team via live chat in your account or email [email protected]. At HadesBet we will act promptly to apply limits or self-exclusion at your request and provide information on available professional services.