User Privacy Policy

This Privacy Policy describes how we collect, use, and protect personal information when you register, play, or interact with Hades Bet. We take your privacy seriously and aim to be clear about what data we hold, why we need it, and how you can manage your information. This page explains the main categories of data we process and the choices available to you as a Canadian user.

Types of data we collect

Personal data

When you create an account with HadesBet we collect personal information needed to open and manage your account. This may include your full name, date of birth, email address, phone number, billing and residential address, and government-issued ID where verification is required. We also collect payment details needed to process deposits and withdrawals.

Technical data

We collect technical information to operate and secure our services. This includes IP addresses, browser and device type, operating system, log-in timestamps, and crash or performance data. Technical data helps us maintain platform stability and prevent fraud.

Transactional data

We record transactional and activity data such as deposits, withdrawals, bet or wager history, game activity, bonus acceptance, and customer support interactions. Transactional records are necessary for account management, payments, and compliance with our internal checks.

How we use your information

We use collected data to provide and improve our services, process payments, verify identity, prevent fraud, and meet legal and regulatory responsibilities. Data also helps us respond to support requests, manage account security, and carry out responsible gaming checks. Where you consent, we may use contact details to send account notices and optional marketing messages that you can opt out of at any time.

Data protection practices

We protect personal information with administrative, technical, and physical safeguards. This includes access controls, secure servers, and encryption for data in transit and at rest. We limit access to your information to staff and service providers who need it to perform their duties. We retain data only as long as needed for operational, legal, or compliance purposes.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support account sessions, and analyze site performance. Some cookies are essential for security and payment flows; others support analytics and optional features. You can manage cookie preferences in your browser or through the privacy settings available on our site.

User rights

Canadian users can request access to their personal information, ask for corrections, or request deletion where applicable. You can withdraw consent for optional processing such as marketing communications. We will respond to requests in a reasonable timeframe and will advise if we are unable to comply for legal or operational reasons.

Access, correction and deletion

To access, update, or request deletion of your data, contact our support team via the account area or at [email protected]. We may require identity verification before processing such requests to protect your account and prevent misuse.

Information sharing and third parties

We may share information with payment processors, identity verification providers, game suppliers, and analytics partners to deliver services. We also share data when required by law or to protect our rights. Third parties are contractually obligated to protect your information and only use it for agreed purposes.

Privacy policy updates

We review and update this policy from time to time. Material changes will be posted on the site and take effect when published. Continued use of our services after updates means you accept the revised terms. If you have questions about our policy or practices, contact [email protected].